ADT® Authorized Dealer Serving El Paso & Surrounding Areas
Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature modernizes the custom of giving a neighbor a key to your house. It removes the need for physical keys or passcodes and lets you oversee who has access to your El Paso home and for what timeframe. Find out more about how you can implement it with your ADT home security system and Google Nest doorbell camera. 

How Does ADT Trusted Neighbor Work?

You have neighbors you trust to walk your dog, collect your mail, or tend to your plants when you go out of town. In the past, you would just supply them with a house key. You now have a better option. Thanks to ADT's Trusted Neighbor Feature, you no longer have to be concerned about misplaced keys or doors left open. 

What you’ll need is an ADT home security system, a Google Nest video doorbell, a compatible smart lock, and the ADT+ app that brings everything together. Here’s how the service works: 

  1. You give access to a trusted person, like a close friend or neighbor, via the ADT+ app.
  2. Then, you configure permissions. You can assign neighbors timed access, letting them enter and exit during a designated timeframe, or event-based entry. For instance, if a box arrives, the system can release the door to let your neighbor move it in once it verifies them.
  3. Once you’ve programmed access, your Google Nest Doorbell employs familiar face detection to confirm your neighbor when they approach the door.
  4. Your ADT security system will deactivate the alarm and unlock the door when the person is confirmed as an authorized visitor.
  5. You receive real-time notifications as your family member, friend, or neighbor enters and departs. The app also supplies a detailed log. 
  6. Once the trusted neighbor leaves, your smart door lock secures independently to protect your home.

You may provide access for any individual you would like, such as a service technician, pet sitter, or a partner who arrives when you’re not there. This service is also useful during emergencies, especially when you’re off site. To illustrate, if a water sensor triggers, your system can provide event-driven access so an individual can enter and turn off the water supply. Programming permissions is straightforward with the helpful app. 

Improve Your El Paso Home’s Convenience And Security

ADT Trusted Neighbor is a terrific example of how ADT makes your El Paso home more versatile and secure while simplifying your daily life. This tool isn’t merely for neighbors and relatives, as you’ll benefit from the facial recognition and auto-unlock functionality when you’re wrangling kids or carrying in loads of groceries. When you're inside, the door locks behind you automatically.

Request Your ADT Home Security System In El Paso With The Latest Tools

Benefit from features like ADT Trusted Neighbor and Google Nest cameras with a new home security system in El Paso from Secure24 Alarm Systems. An authorized ADT dealer, we’re pleased to bring you the latest technology from the leader in home security. Call (915) 233-0687 today to design your package. Our well-trained team can answer any questions about the ADT+ app, Google Nest cameras, and how to make it all work seamlessly.