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Security Systems in El Paso
December 17, 2021

What Should You Do If Your Home Security Alarms Go Off In El Paso?

A security system is designed to protect your home. But what actually transpires in the event your home security alarms go off in El Paso? What should you do to help make sure you and your loved ones are safe?

The most important first step is to remain calm. Remember that your around-the-clock monitoring specialists have you covered. Then proceed with the recommended actions to be prepared for any emergency.

Our Dedicated Representatives Are Focused On Your Safety

A 24-7 monitoring specialist is immediately alerted as soon as your El Paso home security alarms go off. Once a monitoring professional is alerted, they will call you as quickly as possible to determine what set off the security system. Your system may activate for several different reasons, including:

  • Criminal activity

  • Fire

  • Water infiltration

  • False alarm

In circumstances when your system was set off by accident—like not recalling that your entry-point sensors are turned on when you unlatch a window or door— a representative will reach out to find out if help is needed. Provide your passcode, and they'll deactivate the alarm.

In the event there is a legitimate crisis, your representative will send out first responders, including police, fire, and EMS, to your residence. They can also function as your proxy when you aren't at home. The monitoring agent also can apprise emergency services on which component was set off, increasing their preparedness for what might be a hazardous environment. Then the agent will remain on the phone with you to keep you calm and instruct you on what the next steps should be.

Steps to Take if Your Alarm Goes Off In El Paso

Waking up in the middle of the night to your alarm going off is understandably frightening—even moreso if you have no idea why it’s going off. The smartest thing you should do is remain calm and take the following actions:

  • In the first place, move to a safe place. Collect your loved ones as quickly as possible and relocate to a protected area within your residence or leave the premises entirely. It's a natural response to want to face the situation by yourself, but this may put you and your family at greater risk. Instead, focus on attempting to keep you and your family members protected and letting the authorities resolve the issue.

  • Second, utilize your mobile security application to remain in touch with your monitoring staff. They'll notify authorities who will be en route to your home within minutes.

  • Third, keep in constant communication with your monitoring specialists and emergency professionals. You have the ability to be connected, so all parties are speaking on the same line. Conversely, if you can't speak directly to your emergency providers, get updates via text. Even if your dealing with a false alarm, it's smart to thoroughly communicate to all parties so you know what to do should a legitimate crisis happen.

Defend Against Any Emergency in El Paso with Secure24 Alarm Systems

From false alarms to actual emergencies, Secure24 Alarm Systems ensures your family and your home are completely protected. With 24/7 monitoring, smart locks, and a range of sensors, your home will remain the secure environment you’ve always wanted. Create the perfect home security plan by completing the form on this page or reach out to (915) 233-0687 to get started.